Returns & Exchanges Policy
KOKOIST USA strives for excellence in professional nail products and offers returns on unopened, unused items within 14 days of delivery. Due to the professional nature of our gels and tools, we cannot accept returns on products that have been opened or tested.
Check Eligibility
Ensure your items are in their original, sealed packaging and that your request is within the 14-day return window.
Submit a Request
Contact our support team with your order number and a photo of the items you wish to return to receive a Return Authorization.
Pack and Ship
Securely package your items to prevent damage during transit and ship them back to our warehouse using a tracked shipping service.
Receive Your Refund
Once our quality control team inspects and approves the return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing